Asked Questions (FAQ)
From applying for your first loan to managing
your account online and more, find answers to
frequently asked questions about Fairstone
How is Fairstone different from a bank?
Where can I find the closest Fairstone branch?
How does your toll free number work?
What are my branch’s hours of operation?
Where can I mail my payment?
I received mail from you, but have never done business with Fairstone. How did you get my (or my family member’s) name and mailing address?
Fairstone obtains mailing lists from a variety of list vendors. These vendors provide information found in the public domain, such as public telephone directories, as well as third-party information obtained through sources like online websites, companies that do surveys in shopping malls, contest entries, and retail partners. The list vendors receive the individual’s consent to share the names and addresses with third party companies like Fairstone, and adhere to Canadian privacy regulations.
We respect Canadians’ privacy preferences and comply with the Canadian Marketing Association Do Not Mail list, which you can access here: https://www.the-cma.org/consumers/do-not-mail. In addition, if you do not want to receive our Marketing materials, we can add you to our do-not-mail data base. You can request to be removed from our mailing list by contacting your local branch or by calling 888-243-6639.