Contact Fairstone

Have questions about our products, services or loan management? Get the information you need, where, when and how you need it. 

Communicate your way

We’re just a quick click, a local call or a short drive away. Our website is packed with the information you need to make an informed decision, including frequently asked questions. Our Lending Specialists are available by phone and in-branch to answer any additional questions you may have.

Making payments to Fairstone during a Canada Post work stoppage

In the event of a Canada Post work stoppage beginning Sep. 26, Fairstone customers may experience delays to correspondence normally sent by mail.

Please note that customers will continue to be responsible for making payments on time during any disruptions to the postal service. We encourage you to regularly consult and manage your account online.

A reminder that Fairstone offers the following payment options:

  • Automated payments, which can be set up at your branch
  • Online payment (branch customers only)
  • Payment via your bank or credit union, including online payments
  • Payment in person at your local branch

Should you have any questions related to your account or payments, please contact your local branch. For credit card inquiries, call 1-888-638-2274.

Contact info 

Fairstone Customer Service

24 hours a day, 7 days a week

Email us

Over 220 Fairstone locations across Canada

For credit card inquiries:

(8am-8pm EST, Monday - Friday)

630 René-Lévesque West
suite 1400
Montréal, QC H3B 4Z9

Affiliates/Partnership Opportunities




TTY: 800-637-8878

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