Contact Fairstone

Have questions about our products, services or loan management? Get the information you need, where, when and how you need it. 

Communicate your way

We’re just a quick click, a local call or a short drive away. Our website is packed with the information you need to make an informed decision, including frequently asked questions, and our Lending Specialists are available by phone and in-branch to answer any additional questions you may have.



Please be advised that due to the wildfires in the Williams Lake area, our Williams Lake branch at 77C Second Avenue North is currently closed for business. If you have any immediate inquiries, please contact our Customer Care Centre at 866-915-9423. We will advise you once the branch reopens for business. Thank you for your understanding.

Contact info 

Fairstone Customer Service

24 hours a day, 7 days a week
TTY: 800-637-8878

For credit card inquiries:
(8am-8pm EST, Monday - Friday)

630 René-Lévesque West
suite 1400
Montréal, QC H3B 4Z9


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Have questions?

Find answers to frequently asked questions about our products, how to apply, how to manage your account online and more.