Accessibility

 

Fairstone Financial Inc. (“Fairstone”) is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

 

Our Multi-Year Accessibility Plan outlines the actions that Fairstone will put or has put in place to improve opportunities for people with disabilities.

 

Learn more about our Accessible Customer Service Policy: Providing Goods and Services to People with Disabilities.

 

WEBSITE ACCESSIBILITY

Website accessibility refers to the inclusive practice of removing barriers so that people with disabilities and diverse abilities are able to interact online with equal access to information and functionality. Our website is compliant with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A requirements. We are actively working towards providing a website that is fully accessible and confirms to the WCAG 2.0, Level AA requirements by January 1, 2021.

 

ACCESSIBLE FORMATS AND COMMUNICATION SUPPORTS

Fairstone is committed to providing information and communications in an accessible manner to people with disabilities at a cost that is no more than the regular cost charged to other persons. An accessible format or communication is a method of presenting information in a specific format in order to remove potential barriers to accessing and understanding information. Fairstone understands that people with disabilities may require methods other than standard print to access information and are committed to providing accessible information and communication supports to our customers. Some methods that Fairstone offers include audio format (BrowseAloud described in further detail below), large text, and Braille. For more information on accessible formats or to request an accessible format document, please Contact us.

 

BrowseAloud

 

What is BrowseAloud?

BrowseAloud is a program that reads out the words on a website, highlighting the words as they are being read aloud. BrowseAloud is a tool for people who may find it difficult to read text online or for those who may have literacy problems and/or learning disabilities such as dyslexia. BrowseAloud allows you to "listen" to the contents of the web page you are viewing.

Once you have BrowseAloud installed on your computer, all you need to do is hover your cursor over a selection of text. BrowseAloud will highlight the words and read them out loud.

 

How do I install BrowseAloud?

You can download BrowseAloud from the BrowseAloud website.

Follow the instructions on the download page to install BrowseAloud on your computer.

 

Where can I get more information or help?

Information and instructions for using BrowseAloud is available on the BrowseAloud web site:

If you need more help, you can email Support@BrowseAloud.com

 

BrowseAloud offers the user a selection of international languages and voices. High-quality male and female voices are available and do not require the user to install any additional software.

Currently available languages are English, Dutch, French, French Canadian, German, Italian and Spanish.

 

Feedback process

Fairstone welcomes feedback on how we provide accessible customer service. You may contact Fairstone in person at any of our branches or through other communication methods as set out on our Contact Us page, which includes mail, email, and telephone ( 800 995 2274 or TTY 800-637-8878), Customers who wish to provide feedback on the way Fairstone provides goods, services or facilities to people with disabilities can provide feedback by contacting the Fairstone Executive Complaints Office noted below:

 

Fairstone Branch Network and Retail accounts

Fairstone Financial Inc.
630 Rene Levesque Blvd. West 
Suite 1400
Montreal, Quebec H3B 4Z9
Attention: Executive Complaints
Telephone: 1-866-915-9423

 

All complaints are documented and responded to within 30 days.

 

Notice of availability of documents

Fairstone will provide this Policy in an accessible format or with communication support, upon request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.